What are mail pick-up hours?

Currently, mail pick-up hours are Monday – Friday, 11 am – 6 pm. There are no weekend pickup hours. You may schedule your pick-up time by calling (313) 379-7000 or through your virtual office app, if available.

Use the digital access system to enter our secure building: Tap the screen > tap directory > scroll to search for 700 – SpaceLab > tap to dial. We’ll answer and buzz you in the building. Enter the building, walk straight ahead, and take the elevator to the 7th floor.

Be mindful of downtown Detroit parking accessibility and availability. There are 15-minute temporary parking spots on Congress Street, around the corner from our building entrance. At the time of this posting, municipal street parking is more plentiful after 2:30 pm. You may also want to download the Park Detroit app for ease of payment.

When is mail delivered?

Delivery by US Postal Service, FedEx, UPS or other services varies. We process mail and package deliveries Monday – Friday.

We aim to process mail within one business day of delivery. Although you may have received an image of your mail item by email or through your digital mail account, the item may not be in your mailbox yet. Mail is typically physically placed in your box by the close of business.

How do I know if I have mail?

If you are a SpaceLab Mail or OpusVO customer, you’ll receive email notification of each item received to your mailbox.

If you opened your Virtual Office account through iPostal1 or PostScan Mail, use their respective website or app to view your mail items and to direct us for handling.

Can I retrieve my mail myself?

Only SpaceLab Direct Mail customers who have a mailbox and key can retrieve their own mail. All other customers have mail securely stored, and our staff will retrieve it for you. On most days, we can retrieve it for you within a few minutes. Occasionally, we have several customers in at once, so there may be a brief wait.

If you are expecting a package from UPS, FedEx, DHL, USPS Priority or Overnight, or other service, please be sure to check the tracking number to confirm that the shipment has arrived at SpaceLab before inquiring about delivery.

Note: Check to make sure your mail/virtual office subscription is active (not expired, suspended, or missing USPS Form 1583 documents) prior to picking up mail. We will ask you to bring your account current before we release any mail or packages.

How soon will my mail forwarding or scanning request be handled?

For customers with scanning and shipping services, we aim to have your shipment and scanning requests completed within one business day. 

Note: We will not scan credit cards.

What is a 1583 form and why do I need to complete one?

SpaceLab is a USPS-compliant Commercial Mail Receiving Agency (CMRA). For security, fraud prevention, and federal compliance, we can only accept mail and packages for the individuals and business entities listed on your notarized USPS Form 1583.

Although we can accept your mail as soon as you open your account, we must have your notarized USPS Form 1583 on file with your two acceptable forms of identification before we can distribute or handle your mail in any way.  

We are unable to accept mail addressed to:

• Employees, staff, or contractors not listed
• Family or household members
• Additional companies, DBAs, or side businesses not registered on your account

Accepting mail for unauthorized names can expose clients and SpaceLab to risks such as identity theft, financial fraud, and misuse of shared business addresses.

What are the acceptable forms of ID that I can submit with my 1583 form?

Acceptable Primary/Photo ID must have a clear photograph of the mail recipient. Acceptable Primary/Photo ID‘s include:

• Valid state-issued driver‘s license
• Non-driver’s identification card
• Uniformed Service ID card
• U.S. Permanent Resident card
• U.S. certificate of citizenship or naturalization
• Identification card issued by a federally or state-recognized tribal nation (tribal identification card)
• Passport
• U.S. University identification card
• U.S. Access card
• Matricula Consular
• NEXUS card

Acceptable Secondary/Address ID’s include:

• Valid state-issued driver‘s license
• Non-driver’s identification card
• Identification card issued by a federally or state-recognized tribal nation (tribal identification card)
• Current lease
• Mortgage or Deed of Trust
• Voter card
• Vehicle registration card
• Home or Vehicle insurance policy

Unacceptable ID‘s include: Social Security cards, credit cards, birth certificates, work identification, concealed pistol license, and others.

Primary and secondary IDs cannot be the same document. You must present two separate IDs.

What if I have more than one business name?

Check with us to find out how many individual and business names you’re allowed to have on your account. We must have your official personal and business name(s) on file in order to accept mail. If we don’t have the name on file, we will return the mail to the post office or delivery company.

All individuals who will receive mail at your account must also complete their own USPS Form 1583 submit their appropriate identification. Minors receiving mail must be listed on the adult’s form.

Can I have someone pick up my mail for me?

We are very careful about handling and distributing your personal and/or business mail – mindful that what you receive may contain checks, legal documents, and other private information. We do not want your mail to get into the wrong hands.

An individual that you authorize for mail pick up must be listed on your USPS Form 1583, and they must submit a the appropriate photo ID.

If you are in a bind, cannot retrieve your mail yourself, and the person you designate is not listed on your Form 1583, please contact us prior to having that person pick up for you. We will need their full name, and we will request photo identification upon their arrival. If they pick up more than once, we will have you modify your Form 1583 with their information.

Can someone walk in and leave mail or documents for me?

Walk-in drop-offs are accepted. However, documents intended for your mailbox are to be in an properly addressed envelope with the sender’s and recipient’s name. SpaceLab will not supply envelopes or other mailing supplies. Mail that is dropped off will be processed with all other incoming mail.

How long will you hold my mail?

We can hold your mail and packages in your box as long as your account remains current. However, mail held longer than 7 days may be subject to storage charges. Please see your virtual office provider’s website or your account information.

What happens if my account is closed (either by me or the virtual office provider)?

If your account is closed, we will hold any mail or packages that existed in your box prior to the closing date for 90 days. Any new mail or packages received will be returned to sender. Pick-up of any mail after the closing date may be subject to a pick-up fee.

You will be notified by email – either by SpaceLab or your virtual office provider – prior to or upon closing of your mailbox. It is your responsibility to pay any applicable fees to re-activate your account (note that your box number may have been re-assigned) or to pick up any remaining mail from our office. Mail left after 90 days will be returned to sender or discarded.

Are office space or meeting rooms included with my virtual office or mailbox?

It depends on your membership type. If you’ve contracted for a virtual office directly with SpaceLab, your membership includes 4 hours of meeting room time per month. All other virtual office customers can rent office space or meeting rooms at member rates or purchase a Day Pass for $20 per person..

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